Contact
A person reads
every one of these.
Questions about sizing, an order, a return, or anything else. We answer within 1-2 business days — usually the same morning.
A person reads
Send us a message
Include your order number if it’s about an order, and attach a photo if something arrived damaged. It usually means we can settle it in one reply instead of four.
Phone
⟨PHONE — SET BEFORE GO-LIVE⟩
Address
Hearthlyn
⟨BUSINESS ADDRESS — SET BEFORE GO-LIVE⟩
Support hours
Monday to Friday, 10:00 AM to 6:00 PM Eastern TimeClosed weekends and major US holidays.
Response time
Within 1-2 business daysEmails that arrive over a weekend are answered Monday.
Changing or cancelling an order?
You have 2 hours from the time you place it, or until it ships — whichever comes first. Put CHANGE in the subject line so it gets seen quickly. See the Modify & Cancellation Policy.
Where’s my order?
Tracking is emailed as soon as your parcel reaches the carrier — the end of the 2-3 business days processing window. Delivery is another 5-7 business days. If your parcel hasn’t arrived 15 business days after shipping, write to us and we’ll open a trace.
Which size fits?
Send the measurements of your sofa or bed and we’ll tell you. Three sizes: 52 × 37, 60 × 50, and 80 × 60 inches. Returns are free, but measuring takes two minutes and saves you a fortnight of waiting.
Something arrived damaged?
Email a photo within 7 days of delivery and you choose — replacement, return or refund. It costs you nothing, and in most cases you don’t need to ship the original back at all.
Wholesale or press enquiries go to the same address — put WHOLESALE or PRESS in the subject line.