Shipping
Nothing sits in a warehouse waiting, which is why there is a short pause before your parcel moves. Every number that affects when it lands is on this page.
Every blanket is woven after you order it, so there’s a short wait before anything moves.
So an order placed late on Friday evening starts its clock on Monday morning, not over the weekend.
Once your parcel is with the carrier, delivery usually takes 5-7 business days.
Start to finish, that puts most orders in your hands within 7-10 business days of ordering. Delivery can run longer because of carrier volume, weather, holidays or address problems — none of which we control, and all of which we’d rather name than pretend away. Late November and December are reliably the slowest weeks of the year.
A flat $9.95 per order, on every order.
There’s no minimum, no free-shipping threshold to chase, and no second charge if your order ships in more than one parcel. The number you see at checkout is the number you pay.
We don’t ship to:
We know that’s limiting. Our production partner is domestic, and until we can quote honest international rates and timelines, we’d rather not take the order.
A tracking number is emailed to the address you used at checkout as soon as your parcel is handed over. That happens at the end of the processing window, not when you order.
Carriers typically need 24-48 hours after that before the first scan appears. A tracking page that says nothing for a day is normal, not a problem.
Scans go quiet sometimes, particularly over weekends and around holidays. A parcel can cross several states without a scan and then surface at a sorting facility.
If your order hasn’t arrived within 15 business days of shipping, email us with your order number and the address you used at checkout, and we’ll open a trace with the carrier. A trace takes them a few days; we’ll pass on what they say as we hear it rather than leaving you refreshing the page.
If a parcel is confirmed lost in transit, we reweave it and resend at no cost to you.
Please check your address before you order — it’s the single most common cause of a parcel going astray, and we can’t fix it once it has shipped.
If you spot a mistake, email us straight away. We can correct the address while the order is still in the 2 hour change window and has not yet shipped. After that the shipping label exists and the parcel can’t be rerouted.
We’re not able to cover delays or failed deliveries caused by an address that was incorrect, incomplete or out of date at checkout. If a parcel comes back to us as undeliverable, we’ll contact you and reship once you confirm the correct address; reshipping in that case costs $9.95.
Orders with more than one blanket sometimes ship in separate parcels, arriving a day or two apart. You’ll get tracking for each one, and you’re still only charged $9.95 once.
Email ⟨EMAIL — SET BEFORE GO-LIVE⟩ with the order number rather than the design name — it saves a round trip. Monday to Friday, 10:00 AM to 6:00 PM Eastern Time, and we reply within 1-2 business days.
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