Frequently asked
Grouped by the blankets themselves, ordering, shipping, returns and payment. Every figure below is pulled from the policy page it belongs to, so the two can’t drift apart.
What are they made of?
100% cotton yarn, woven rather than printed on. The pattern is built into the structure of the cloth, so there is no surface layer to crack or peel in the wash. The edges finish in a fringe that carries the pattern out to the ends.
Woven or printed — what’s the difference in practice?
A printed blanket is usually fleece with the design sitting on top of it. It photographs well and goes patchy after a handful of washes. On a woven blanket the pattern is the cloth, which is why ours are reversible: the back is the same design in inverted tones, not a plain lining.
Is it warm enough to actually use?
It’s a throw, so think sofa in the evening rather than mid-winter bedding. Substantial enough to use every day, not a duvet replacement.
Will the colour match the photo?
Closely, but screens are lit from behind and cotton isn’t. Expect the same colour to read a little quieter in a lamplit room. Our blankets are woven from six yarn shades blended together, which is also why the range runs to earth tones — a bright neon simply isn’t a colour a loom can reach. Anything beyond slight variation is a defect and we’ll replace it.
Do the three sizes have different patterns?
No, the same design across all three. The sizes have different proportions, so a pattern sits slightly differently on a Small than on a Large.
What’s the fringe like?
It’s woven in, not sewn on, and the pattern runs out into it. Fringe length varies a little from piece to piece, which is normal for woven cotton.
Can I put it in the machine?
Yes — cold, gentle cycle, on its own. Tumble low or hang to dry, and skip fabric softener. The Care Instructions page covers it properly, including what to do if a fringe strand pulls.
What sizes are there?
Three, listed with exact measurements on the Size Guide. Finished sizes can vary by around an inch.
How long until my blanket arrives?
Processing takes 2-3 business days, then delivery is another 5-7 business days. Most orders land within 7-10 business days of ordering.
Is there a daily cut-off?
Yes, 6:00 PM Eastern Time. Orders placed after that begin processing on the next business day.
Can I change or cancel my order after placing it?
Within 2 hours, or before it ships, whichever comes first. Email ⟨EMAIL — SET BEFORE GO-LIVE⟩ with your order number and put CHANGE in the subject line. After that it’s on the loom and can’t be altered. Full details in the Modify & Cancellation Policy.
Do I need an account?
No. There are no customer accounts on this site — you check out as a guest. Just make sure your email address is right, because that’s where your confirmation and tracking go.
I didn’t get a confirmation email.
Check spam first, that’s where it usually is. If it’s genuinely missing, email us and we’ll resend it. A missing email doesn’t mean a missing order.
Do you take phone orders?
No, orders go through the site only. But if you’re stuck at checkout, call or email and we’ll help you through it.
What does shipping cost?
$9.95 flat, on every order. No minimum and no free-shipping threshold.
Do you ship outside the US?
Not yet. United States only, including Alaska and Hawaii. No PO boxes and no APO or FPO addresses.
Who delivers it?
USPS, UPS, or similar US carriers, depending on the destination.
When do I get tracking?
As soon as your parcel is handed to the carrier, at the end of the 2-3 business day processing window. Carriers usually need another 24-48 hours before the first scan shows up.
My parcel hasn’t arrived.
If it’s been 15 business days since it shipped, email us with your order number and the email address used at checkout, and we’ll open a trace with the carrier.
What’s the return window?
30 days from delivery.
Who pays for return shipping?
We do. Every approved return gets a free prepaid label, whether the blanket was faulty or simply wrong for your room.
Do you charge a restocking fee?
No.
Can I return a blanket I’ve washed?
No. It needs to be unused, unwashed and still tagged, with its original packaging. Draping it over the sofa for a few days to see how it looks is fine and rather the point.
How long does a return request take to review?
1-2 business days. If it’s approved, your prepaid label comes by email.
How long until I’m refunded?
5 business days after your return reaches us and passes inspection. Your bank may take a few extra days to show it.
What if it arrives damaged or wrong?
Email us within 7 days of delivery with photos of the blanket and packaging. You choose a replacement, return or refund, and it costs you nothing. Don’t wash it first.
Can I exchange for a different size?
There’s no formal exchange process, and the fast route is to return the first blanket and order the one you want — the new one goes into production immediately instead of waiting on the return to travel back. Since returns ship free, it costs you nothing extra.
What can I pay with?
Checkout runs through PayPal. You can pay from a PayPal account, or with an eligible credit or debit card through it.
Do I need a PayPal account?
Often not — PayPal usually allows card payment without signing in, though the options shown depend on your location and device.
Is my card safe?
We never see your card number. It goes straight to PayPal over an encrypted connection.
Why was my card declined?
Usually a billing address mismatch or a bank flag. Re-enter the address exactly as it appears on your statement, or pay through a PayPal account instead.
Do you sell my personal information?
No. We use it to make your blanket, deliver it, answer you, and keep our records straight. Details in the Privacy Policy.
How do you use cookies?
For the cart, checkout, site performance and analytics. You can turn off the non-essential ones in your browser without affecting your shopping — see the Cookie Policy.
Then it’s worth asking, and it usually ends up here afterwards. Email ⟨EMAIL — SET BEFORE GO-LIVE⟩, Monday to Friday, 10:00 AM to 6:00 PM Eastern Time, and we reply within 1-2 business days.
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