Returns
A blanket is hard to judge from a screen. If the one you picked turns out wrong for your room, the return costs you nothing but the time it takes to write us an email.
We use the carrier’s delivery date, not your order date, so a slow delivery doesn’t eat into your window.
Spread it out, drape it over the sofa, live with it for a few days. That’s fine — it’s hard to judge a blanket any other way. Just don’t put it through a wash cycle before you decide — a washed blanket can’t be resold, so we can’t take it back.
The same applies to anything that comes back stained, smelling of smoke, or covered in pet hair. Bedding and blankets have to be resellable for us to accept them.
We do.
Every approved return gets a free prepaid return shipping label, emailed to you. It doesn’t matter whether the blanket was faulty or simply wrong for your room — you don’t pay to send it back, and we don’t charge a restocking fee.
Please don’t post anything back before you hear from us. Returns that turn up without an approved label are hard to match to an order, which delays your refund and occasionally loses the parcel entirely.
Email ⟨EMAIL — SET BEFORE GO-LIVE⟩ with:
We review return requests within 1-2 business days. If it’s approved, your prepaid label arrives by email; print it, tape it on, and hand the parcel over.
Once your return reaches us and passes a quick condition check, we email you either way. Approved refunds go back to the original payment method within 5 business days.
Your bank, card provider or PayPal may add a few days on top of that before it shows on your statement. That part is out of our hands.
Refunds cover the price of the blanket. The original $9.95 shipping charge is refunded only when the return is our fault — a fault in the weave, damage in transit, or the wrong item sent.
Email us within 7 days of delivery with your order number and clear photos of the problem and the packaging.
Once we’ve confirmed it, you choose: a replacement, a return, or a refund. Whichever you pick costs you nothing, and in most cases we won’t ask you to ship the original back at all.
One thing worth repeating: don’t wash it first. A washed blanket can’t be assessed or replaced.
We don’t run a formal exchange process, and the simplest route is faster anyway: request a return for the blanket you have, and place a new order for the size or design you want. The new one goes into production straight away instead of waiting on the first to travel back.
Since approved returns ship free and carry no restocking fee, doing it this way costs you nothing extra.
If a blanket arrives faulty we’ll put it right regardless of what the calendar says about the window — that’s a defect, not a return.
Email ⟨EMAIL — SET BEFORE GO-LIVE⟩ with your order number and a line about what didn’t work — sizing and colour get handled differently. Please wait for our reply before shipping, because a blanket that arrives unannounced is slow to match to an order.
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